Last Updated: January 15, 2023
Welcome to Pizzaiolo. These Terms & Conditions govern your use of the Pizzaiolo website, mobile application, and services. By accessing or using our website, placing an order, or interacting with any of our services, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before using our services. If you do not agree to all the terms and conditions stated here, you may not access or use our services.
You must be at least 13 years old to use our website. If you are under 18, you may only use our website with the involvement of a parent or guardian. By using our website, you represent and warrant that you meet all eligibility requirements.
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your account password and for any activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree not to:
By placing an order through our website or mobile application, you are making an offer to purchase the products you have selected. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our security or fraud departments.
We strive to display our products and their features accurately on our website. However, the images, colors, and descriptions provided are for illustrative purposes only. We do not guarantee that your device's display of any color, texture, or detail will be accurate. We reserve the right to modify product ingredients without notice due to supply chain issues or other factors.
All prices are displayed in the local currency and do not include taxes, delivery fees, or gratuities unless explicitly stated. We reserve the right to change prices at any time without notice. All charges are processed in the local currency.
Payment must be made at the time of order using one of our accepted payment methods. By providing payment information, you represent and warrant that you are authorized to use the payment method, and you authorize us to charge your payment method for the total amount of your order (including taxes, delivery fees, and any other charges).
Any promotions, discounts, or special offers are subject to specific terms and conditions provided at the time of the offer. We reserve the right to modify or cancel any promotion at any time without notice.
Delivery is available only in designated areas surrounding each of our locations. Delivery areas may change without notice based on factors such as distance, weather conditions, and staff availability.
Estimated delivery times are provided at checkout but are approximate and not guaranteed. Various factors may affect delivery times, including weather conditions, traffic, order volume, and staff availability.
For pickup orders, we will provide an estimated time when your order will be ready. Orders not picked up within 30 minutes of the ready time may be discarded, and refunds will not be issued.
To the maximum extent permitted by law, Pizzaiolo, its parent company, affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
In no event shall our total liability to you for all claims exceed the amount you paid to us for the products or services giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.
You agree to defend, indemnify, and hold harmless Pizzaiolo, its parent company, subsidiaries, affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
This defense and indemnification obligation will survive these Terms & Conditions and your use of our services.
When interacting with our website, mobile application, social media channels, or staff, you agree to conduct yourself in a respectful and lawful manner. Harassment, threats, or abusive behavior toward our staff or other customers will not be tolerated and may result in termination of your access to our services.
When providing reviews, comments, or other content, you agree not to post content that:
We reserve the right to remove any content that violates these standards without notice.
The Pizzaiolo name, logo, website, images, product descriptions, and content are owned by or licensed to Pizzaiolo and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works of our content without our express written permission.
Any feedback, comments, or suggestions you may provide regarding our products or services is entirely voluntary, and we are free to use such feedback, comments, or suggestions without any obligation to you.
Our website may contain links to third-party websites or services that are not owned or controlled by Pizzaiolo. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Pizzaiolo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
If you have a complaint or dispute with Pizzaiolo, please contact our customer service team first. We will attempt to resolve the issue informally. If we cannot resolve the dispute informally, you and Pizzaiolo agree to resolve any disputes through binding arbitration or small claims court rather than in courts of general jurisdiction.
Any arbitration will be conducted in accordance with the commercial arbitration rules of the jurisdiction in which our headquarters is located. The arbitration shall be conducted in English and the arbitral decision may be enforced in any court.
We reserve the right to modify these Terms & Conditions at any time. When we make changes, we will update the "Last Updated" date at the top of this page and notify you through a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the new Terms & Conditions.
If you have any questions about these Terms & Conditions, please contact us at:
Pizzaiolo Legal Department